Frequently Asked Questions
Everything you need to know about our premium golf gear and services.
What is the condition of your used golf balls?
We use a rigorous 5-point grading system ranging from 'Mint' (looks and feels like new) to 'Grade A' (minor cosmetic blemishes). Every ball is thoroughly cleaned and inspected to ensure optimal performance on the course.
How long does shipping take for custom club orders?
Standard orders typically ship within 2-3 business days. For custom club builds or adjustments, please allow 7-10 business days for our master technicians to assemble and calibrate your equipment to your specifications.
What is your return policy on golf equipment?
We offer a 30-day playability guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange, provided the equipment has not sustained significant damage beyond normal play.
Do you offer international shipping?
Yes, Replay Golf ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Can I trade in my old clubs for store credit?
Absolutely. Through our 'Trade-In & Trade-Up' program, you can send us photos and details of your current clubs for a valuation. Once accepted, the credit can be applied immediately toward your next purchase.
Are the products on your site authentic?
We are an authorized retailer for all major brands we carry. Every item, whether new or pre-owned, is verified by our team of experts to guarantee 100% authenticity so you can play with confidence.